Financial services firms see fall in number of complaintsThe overall fall in complaints was mainly driven by a

Financial services firms see fall in number of complaints

The overall fall in complaints was mainly driven by a 10% decrease in complaints about current accounts and a 15% fall in complaints about savings accounts, the FCA said.

But complaints about payment protection insurance (PPI) increased by 6% during the period compared with the previous six months, with 932,298 new complaints recorded.

PPI remains the most complained-about product, followed by current accounts, other general insurance, credit cards and savings including cash Isas. To translate this content in other language, contact Translation Agencies UK

The figures also show that Barclays was the most complained-about financial services firm in the second half of 2015, followed by Lloyds Bank, Bank of Scotland, NatWest and HSBC. All five firms saw complaints reduce compared with the previous six months.

Matt Hammerstein, head of client and customer experience at Barclays, said: "Complaints are an important way for us to hear from our customers how we can improve our service and to learn where things are not working so that we can take action to put this right. But it is equally important that we focus on improving the service for the 99% of our customers who do not complain, delivering products and services that answer what they want and need from their bank in order to improve overall customer satisfaction.