Actividad pública reciente
Ha empezado a seguir el tema Bases de datos
Experiencia
EXPERIENCE ------------------------------------------------------------------------------------------COMCAST COMMUNICATIONS, Denver, CO 03/03 ? 01/04
Customer Service Representative
? Provided quality customer service through one-call resolution and established customer relations
? Assisted customers with technical questions regarding installation, troubleshooting, HW operation
? Assisted customers with billing questions and accepted payments via credit card
ECHOSTAR COMMUNICATIONS, Denver, CO 02/02 ? 02/03
Customer Services Representative
? Provided technical support for all DISH products including remote, satellite receiver, dish, and other electronic components
? Provided world class customer service using effective communication and analytical skills within established company guidelines
? Utilized Windows based, intranet based, and ledger based applications to process customer inquires
RIMAC INTERNATIONAL, Lima, Peru 2000 ? 2002
System Analyst, Technology and Development Department
? Developed and updated internal web pages using HTML and JavaScript
? Designed and created database using ERWIN
? Altered, edited, and cleaned database using Oracle 8.1-9.0
? Made reports/queries for accounting department
? Provided support to end users by analyzing and resolving programming problems